This acceptable Cancellation & Refund Policy (“Cancellation & Refund Policy”) is a part of and incorporated within and to be read with the Terms of Website Use (“Terms”) and is applicable to the users of the Website and the service providers listed on the Website. The capitalized terms used in this Use Policy, but not defined herein, shall have the meaning given to such terms in the Terms.

ECOPLEX SUSTAINABLE POWER SYSTEMS LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

ECOPLEX SUSTAINABLE POWER SYSTEMS LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Same day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the ECOPLEX SUSTAINABLE POWER SYSTEMS LLP, it will take 6-8 days for the refund to be processed to the end customer.

We exclude liability for actions taken in response to breaches of this Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.